Aloha On The Rocks' statement regarding the Covid-19 pandemic and how it may affect your event...
First and foremost, please take good care of your health and well being. This is not a situation any of us want to be in. Under these unusual circumstances, we are doing everything we can to be flexible and reasonable. We also have to consider our own personal and financial well being as a small business in an industry that is being directly affected by circumstances that are out of our control.
Due to the ever-changing news, travel and social gathering restrictions, etc. surrounding the Covid-19 pandemic, I would like to take this time to reiterate our refund policy and how it may affect you and your decision making process.
If you think your wedding or event might be affected and you are forced to consider your options, we strongly encourage you to consider postponement rather than cancellation. True love is stronger than any virus! We will gladly honor postponements without any fees, penalties or restrictions. Any and all payments you have made thus far will be transferred to your new event date. We understand that it might take awhile to decide on a "new date" so there is no time limit on postponements. For bar and shave ice services, we are able to be double booked so a date change will not be a problem. For full service food events, please contact us and we will find a new date that works for everyone.
The news is changing every day and no one can say for certain how far into the calendar things will be affected. For that reason, please consider the 30 day time frame that our refund policy is based on. Here is our refund policy:
- If a cancellation is made 30 days or more before your event date, then 50% of your deposit is refundable. If a cancellation is made within 30 days of your event date, then 100% of deposit is nonrefundable. Only deposits are eligible for refunds. Any payments above the amount of the deposit are nonrefundable.
- In case of a postponement or date change, all deposit and payment amounts will be transferred to another date without fee or penalty, as long as Aloha On The Rocks is available on the new date.
Again, this is not a situation any of us want to be in. I don't want to retain anyone's payments for cancelled events. However, it is simply not practical for me to offer 100% refunds to everyone. I am also privy to the refund policies of other vendors in the Hawaii wedding industry and am confident that my own policy is fair and reasonable. Thank you for your understanding.
Feel free to contact us if you have any questions.
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Sincerely,
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Shaun Henderson
Owner of Aloha On The Rocks